Systems Support

Sales:

Phone: 888.244.9979 (Option 4)

Customer Service:

Phone: 888.244.9979 (Option 3) 
Order Inquiries & Requests: kidde.customerservice@fs.utc.com  
Orders & Change orders only: kidde.orders@fs.utc.com 
Fax your Purchase Order to: 888.378.8778 

Training – Technical:

Phone: 888.244.9979 (Option 2)
Email: ELC@fs.utc.com 
Fax: 866-534-5117 
Hours: 8:00am-5:00pm (EST) Monday-Friday 
View current Technical course schedule.

Technical Support:

Phone: 888.244.9979 (Option 1) 
Fax: 866.226.2126 (Fax Request) 
Hours: 8:00am-7:00pm (EST) Monday-Friday 
After Hours Support: Available seven (7) days a week 
To access Technical Support Knowledge Base and review your cases go to: http://utcfs.nfpondemand.com/MRcgi/MRentrancePage.pl. 
To request a Login & Password to the Technical Support Knowledge Base email: kidde.techsupport@fs.utc.com