Smart Product Support

If you need assistance with installation with your connected home device or have any questions, our support team is here to help with articles and helpful information. 

Latest Support Articles

Man holding a water leak/freeze detector and a smart phone showing the Kidde app, standing in front of a kitchen sink.

How do I install & setup my smart device?

Find out more about installing and setting up your device

Kidde CO + IAQ device plugged in on a gray wall.

How do I reset my Smart CO+IAQ device?

Reset your CO+IAQ device by pressing and holding the Test/Hush Button for 8-9 seconds, then release. You will hear two beeps, indicating the reset was successful. IAQ calibration will restart.

Man setting up a Kidde Smart device.

How do I reset my Smart smoke device?

To reset your Smart Smoke device (Smoke/CO, Smoke/CO+IAQ, Smoke+IAQ), press and hold the center button for 8-12 seconds. 

Woman looking at a notification on her phone from the Kidde app.

What do the different LED colors mean on my Smart smoke device?

Check indoor air quality with the Kidde app

Device is saying "Wi-Fi not connected". What should I do?

If you are experiencing this during setup, continue with the process and connect it to a Wi-Fi network. If this occurs after setup, reset the device and reconnect it to your designated 2.4 GHz Wi-Fi network.

Woman looking at her Kidde App notification on her phone.

Edit Your Profile

To edit your profile, open the hamburger menu and tap on "Account Settings."

Using the app.

Enable biometrics/Face ID for login

To enable biometric login, simply follow these steps.

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