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Smoke & Carbon Monoxide Troubleshooting Help
Do Hot or Cold Temperatures Affect My Alarm?
Our smoke and carbon monoxide alarms perform between 40 degrees and 100 degrees Fahrenheit.
Effects of Humidity on Smoke Alarms
High humidity levels, steam and condensation may cause false alarms.
Carbon Monoxide Detector Replacement FAQs
Learn more about when to replace a carbon monoxide alarm and how to recognize end-of-life warnings so you’re prepared to replace your CO detector.
How to Tell If Your Smoke Alarm is Working
The smoke alarm should be operating once AC power is applied, fresh batteries are installed and testing is complete.
Carbon Monoxide Levels
Carbon monoxide (CO) levels in a home are measured over time and are "time-weighted," which works is by measuring CO buildup in a house as time passes. Learn more.
Fire and Carbon Monoxide Safety Tips
Protect your home and family from the dangers of fire and carbon monoxide. Install smoke detectors and carbon monoxide alarms on every floor of your home.
Fire Extinguishers, Ladders & Other Accessories Help
How to Use a Fire Extinguisher
Learn the four-step PASS procedure recommended by the National Fire Protection Association for How to Use a Fire Extinguisher. how to use fire extinguisher
Types of Fire Extinguishers
There are many different types of fire extinguishers on the market, each with specialized capabilities. Each fire extinguisher is designated by: type, class & rating.
What are the fire extinguisher classes?
There are many different types of fire extinguishers on the market, each with specialized capabilities.
What are the fire extinguisher ratings?
There are many different types of fire extinguishers on the market, each with specialized capabilities.
How Do You Store Fire Extinguishers?
Fire extinguishers should always be placed in easily accessible areas in case an emergency requires immediate action.