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Help & Support

No matter where you are, help is just a few clicks away. If you have questions about safety and security solutions, Kidde is here to help you answer them.

The frequently asked questions (FAQ) can help you troubleshoot your way out of most fire safety and CO alarm equipment problems, including smart devices. There, you’ll find answers to the most common questions, articles, user manuals and other documents. 

You can submit a specific question via email for an individual response. And our Customer Support team is here to take your calls. 

View our FAQ’s

Need help now? View our collection of frequently asked questions to find the answer to your question.

Send Us An Email

Lastly, if you’d like to send us an email we would love to respond with any answers or information we have.

Call Our Customer Support

Our customer support representatives are here to clear any confusion and answer any questions about our products. Call the number below to speak to a representative. 

Support Hours

Consumer Product Support 

Monday - Friday: 8 a.m. – 9 p.m. EST

Saturday: 9 a.m. – 5 p.m. EST


Business Product Support 

Monday - Friday: 8 a.m. – 5 p.m. EST

Additional Resources

Safety Data Sheets (SDS)

Browse Safety Data Sheets in English, Spanish, and French.

Product Documents

Our user guides and service manuals can be extremely helpful when it comes to troubleshooting.

Product Safety Notices

We’re constantly providing the latest updates, important information and alerts on our products.

Register Your Product

Take a few minutes to register your product with us and make sure you get the full benefit from your limited warranty.

The Kidde App
Compatible with Google Home and Alexa. Use voice commands to
check alarm status and connection.

Google Home is a registered trademark of Google LLC. Amazon, Alexa and all related logos are registered trademarks of Amazon Technologies, Inc.